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Get access to the detailed solutions to the previous year's questions asked in XAT exam.
Mr. Charan was selected as he was considered to be academically gifted with impressive leadership skills, even though he had less experience than Mr. Rana. The best way to handle the issue raised by Rana would be to empathize with him and state that the process was fair. Option D and E would be too rude and unprofessional as Mr. Rana has every right to voice his grievance. Option B does not help in resolving the situation. Moreover, it is too ‘bureaucratic’ in nature. Option C is not a better option when compared to option A as it does not provide Mr. Rana with details of the assessment which would help him in his understanding of the situation.
Hence, the correct answer is option A.